Cancellation - Return & Exchange Policy
Cancellation, Return, and Exchange Policy
At Alchemy7, we prioritize your satisfaction and aim to provide a seamless shopping experience. To help you understand our policies, we have outlined our Cancellation, Return, and Exchange Policy below.
- You have the option to cancel your order within 24 hours of placing it. To cancel an order, please contact our customer support team promptly at firstname.lastname@example.org or +1 404.791.2098. We will assist you in the cancellation process and issue a full refund.
Returns for Damaged Items:
We offer returns for items that arrive damaged. If you receive a damaged product, please contact us within 5 days of receiving your order.
To request a return for a damaged item, please contact our customer support team at email@example.com or +1 404.791.2098. Be sure to provide details about the damaged item, along with clear photographs of the damage if possible.
Once your return request is approved, we will arrange for a full refund, including the cost of the item and any applicable shipping charges.
No Returns for Candles with Lit Wicks:
- We do not accept returns for candles if the candle wick has been lit. This policy is in place for safety reasons, as lit candles cannot be resold.
Exchanges for Same or Lesser Value:
We accept exchanges for products of equal or lesser value within 5 days of receiving your order.
To be eligible for an exchange, the item must be in its original condition, unused, and in its original packaging.
The customer is responsible for covering the cost of return shipping for exchanges.
If the exchanged item is of lesser value than the original purchase, the difference will be refunded to the customer.
If you have any questions or need assistance with cancellations, returns, or exchanges, please do not hesitate to contact us. Our customer support team is available to guide you through the process and ensure your satisfaction.
Thank you for choosing Alchemy7. We are dedicated to providing exceptional products and service, and we look forward to assisting you with any inquiries or requests you may have