At Alchemy7, we are committed to providing you with exceptional products and service. In the event that you need to request a refund, please review our refund policy below for guidance.
Refunds for Damaged Items:
We offer refunds for items that arrive damaged. If you receive a damaged product, please contact us within 5 days of receiving your order.
To request a refund for a damaged item, please contact our customer support team at: email@example.com or +1. 404.791.2098. Be sure to provide details about the damaged item, along with clear photographs of the damage if possible.
Once your refund request is approved, we will arrange for a full refund, including the cost of the item and any applicable shipping charges.
No Refunds for Candles with Lit Wicks:
- We do not offer refunds for candles if the candle wick has been lit. This policy is in place for safety reasons, as lit candles cannot be resold.
Contact Us for Refunds:
- To initiate a refund request for a damaged item, please contact us within 5 days of receiving your order. We will guide you through the refund process and provide instructions on returning the damaged item.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. We are here to assist you and ensure your satisfaction with your Alchemy7 purchase.
Thank you for choosing Alchemy7. We are committed to serving you with the utmost care and integrity, and we look forward to addressing any concerns you may have promptly and professionally.